Our Policies & Terms

1. Acceptance of Terms

By accessing and using the Nature's Remedy Skincare website, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

2. Use of Website

You agree to use our website only for lawful purposes and in a way that does not:

• Infringe upon the rights of others or restrict their use of the website
• Be fraudulent, unlawful, or used in connection with any criminal or unlawful activity
• Transmit any harmful or malicious code
• Collect data about other users without their consent

3. Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not warrant that product descriptions or other content are error-free. If a product is not as described, your sole remedy is to return it in accordance with our Returns Policy.

4. Orders and Pricing

• All prices are in Euros (€) and include VAT where applicable
• We reserve the right to change prices at any time without notice
• Payment must be received before orders are dispatched
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee product availability

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Nature's Remedy Skincare and is protected by Irish and international copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

6. Limitation of Liability

To the fullest extent permitted by law, Nature's Remedy Skincare shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount paid by you for the product or service in question.

7. Product Safety & Disclaimer

While our products are made with natural ingredients, individual reactions may vary. We recommend conducting a patch test before full use. If you experience any adverse reactions, discontinue use immediately and consult a healthcare professional. Our products are not intended to diagnose, treat, cure, or prevent any disease.

8. Governing Law

These Terms and Conditions are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

9. Contact Information

For questions about these Terms and Conditions, please contact us at [email protected]

1. Return Eligibility

To be eligible for a return, your item must:

• Be unused and in the same condition as received
• Be in original packaging with all seals intact
• Be returned within 30 days of receipt
• Include proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare products
• Products with broken or damaged seals
• Gift cards
• Custom or personalized orders

3. How to Return an Item

4. Refund Processing

• Refunds will be issued to the original payment method
• Original shipping costs are non-refundable (unless the return is due to our error)
• You are responsible for return shipping costs unless the item is defective or we made an error
• We recommend using a trackable shipping service for returns
• Please allow 5-10 business days after refund processing for the credit to appear in your account

5. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We'll arrange for a replacement or full refund, including shipping costs.

7. Consumer Rights

Under Irish and EU consumer law, you have the right to return most items within 14 days for any reason. This policy extends that right to 30 days for your convenience. Your statutory rights are not affected by our return policy.